At Zuber Stylo (www.zuberstylo.com), we strive to ensure your satisfaction with our products. We offer a hassle-free returns and exchange policy within 10 days from the date of delivery, with an additional 7 days for the returned products to reach us.
Make a video when you unboxing the product to confirm faulty or damaged product. No return or exchange without a video
Return Process:
Pick-up Attempts: We provide complimentary reverse pick-up services for orders above 2000 INR. The courier company will attempt pick-up twice. If unsuccessful, you must send the shipment back to our company address. Reverse Pick-Up availability is subject to your area pin-code.
COD Orders: For Cash on Delivery (COD) orders, we will issue a store credit/coupon code within 5 working days of return pickup to your registered email address. Refunds are not applicable for COD orders.
Product Condition: Please ensure the product(s) are returned in the same condition as shipped. Products showing signs of wear, or with missing tags and labels, will not be eligible for a refund.
Processing Time: Allow 7 days for the return to be processed, and the refunded amount to reflect in your bank account.
Important Information:
Prepaid Orders: Refunds/bank transfers are applicable only for prepaid orders or online payments made on our website.
COD Orders: Payments made with COD option will receive a coupon code of the same value as the order, valid for 1 year from the issuance date.
Shipping Charges: Shipping charges are non-refundable.
Customer Support: For any issues, contact our customer support portal or email us at zuberstylo@gmail.com. You can also message us on Instagram . We respond Monday-Saturday, 10am-6pm. Please note that we do not address customer queries on WhatsApp.
Return Courier Charges: If the total order value is below 2000 INR, customers must bear the return courier charges.
Cancellations: Cancellations are possible until the order has not been dispatched from our warehouse.
Non-Returnable Items: We do not accept returns/exchanges for specific product categories, including but not limited to Blazers, Coats, Suits, and Custom Orders. zuber stylo reserves the right to modify applicable products or categories without prior notice.
Exchange Policy: Once a product is exchanged and delivered, no further exchanges or refunds will be applicable for that order.
Return/Exchange Request: Mail us to submit your Return/Exchange request. Please provide all relevant information, including the reason for your return or exchange.
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